​How do I track my order?

Once your order has been dispatched, you'll receive a confirmation email with your tracking number. If you haven't received tracking details within 2 business days, please contact us at hello@cosyhome.store

What is your return policy?

We offer a 30-day returns window from the date of delivery. Items must be unused and in their original packaging to be eligible for a full refund. Simply contact us at hello@cosyhome.store and we'll sort it straight away.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard and American Express.

How do I contact customer support?

You can reach our team by emailing hello@cosyhome.store — we aim to respond to all enquiries within 24 hours, Monday to Friday.